Frequently Asked Questions

Will my silver tarnish?
Silver will tarnish over time due to a reaction with the atmosphere and sometimes the perspiration of the wearer; however, cleaning with a silver polishing cloth will return the item to its original condition.

What is Sterling Silver (925)?
925 means that 92.5% is pure silver with the remaining 7.5% an alloy. Pure silver is too soft for use in jewellery, therefore, it is combined with an alloy (usually copper) to make it more practical.

How do I know what my correct ring size is?
Ring sizes like G, M, L½, etc are not the easiest way to test a ring size. Therefore, we have provided a chart (Adobe PDF format) for you to use in which shows a letter size and its equivalent size in millimetres on the inside diameter of the ring.

What is your returns policy?
We are confident in our product and therefore offer a 10 day money back guarantee on the cost of the item (provided the item has not been worn or damaged). We ask that you advise us by email or telephone if you are returning a product and include the receipt along with all packaging.

Is it safe to shop at yoursilver.com.au?
Yes. The yoursilver.com.au website uses industry standard 128-bit SSL security to give you complete peace of mind when shopping here. We use Verisign for all our secure online financial transactions.

Do you record personal details?
Personal credit card information is handled by the secure payment gateway. Addresses are used only for delivery purposes and are not stored. You may however, choose to submit your email address with us if you wish to be notified when a particular item is back in stock. Once we notify you regarding that item, your email address is automatically removed. We do not store, or pass on your email address or delivery details.